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Improvement entire stock management process for KLM Cityhopper

October 05, 2011 6945 Views

An interview with Arjan Meijer, Director Technical Services & Fleet Development and Dirk Neelis, Director Finance & Control of KLM Cityhopper by Tjaart Theron
KLM Cityhopper is an operating carrier for KLM. Among others, KLM Cityhopper is responsible for the technical services of its own fleet. The maintenance activities itself has been outsourced to NAYAK Aircraft Service Netherlands B.V. and two other Maintenance, Repair and Overhaul facilities. The maintenance activities of NAYAK require them to keep in stock spare parts, ranging from basics such as nuts and bolts to larger specialized parts. The relationship between KLM Cityhopper and NAYAK requires very concise and clear agreements.

Approximately one year ago, KLM Cityhopper did an extensive internal investigation that raised questions about key elements of the whole stock management process. KLM Cityhopper concluded that they needed an external agency to assist them in improving these processes. Groenewout was asked to produce solutions to many issues identified during the internal investigation, including KPI setup, circular count of stock, the distribution of responsibilities, the design of the warehouse and the management of stock levels.

For more information, please contact Wendel Dijker.

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